Both the combo and the update downloaded don't work: blocked at "Preparing OS X Update", with full blue bar but nothing happens. The app store stays in grey, spinning around, nothing happens. Verified disk (normal and recovery mode) I have exactly the same issue and the same laptop. Please post the text on Pastebin, then post a link here to the page you created. When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Some private information, such as your name or email address, may appear in the log. Please don't post screenshots of log messages-post the text. Please don't indiscriminately dump thousands of lines from the log into this discussion.
A few dozen lines are almost always more than enough. When posting a log extract, be selective. The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. Paste into a reply to this message by pressing command-V. Copy them to the Clipboard by pressing the key combination command-C. Select any lines that appear in the Console window. Then take an action that isn't working the way you expect. If you don't see that list, selectįrom the menu bar at the top of the screen.Ĭlick the Clear Display icon in the toolbar. If it isn't, selectįrom the log list on the left. The title of the Console window should be All Messages.
☞ Open LaunchPad and start typing the name. The application is in the folder that opens. ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. Select it in the results (it should be at the top.) ☞ Enter the first few letters of its name into a Spotlight search. Launch the Console application in any of the following ways:
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